- What if it doesn't work?
- We agree the acceptance criteria in writing before I build — a measurable bar, met or not met. I measure it over a 14-day window on your real data. If it does not clear the bar, I refund the build fee. No partial credit, no debate. The Diagnostic fee sits outside this guarantee — it has its own: if the Diagnostic cannot find you at least 5 hours a week of recoverable time, you do not pay it. The roadmap is yours either way.
- Whose servers is this on? Where does my data go?
- By default your automations run on accounts in your name, so your data never leaves your control. If you would rather I host, it runs on my own EU infrastructure (Hetzner, in Germany) — GDPR-friendly, and your data stays in the EU. Either way, nothing goes anywhere we did not agree.
- Do I need technical staff to use this?
- No — that's the whole point. I build it, set it up on your accounts, and hand it over running. Care covers the monitoring and fixes, so you do not need someone in-house to babysit it.
- Does it run on its own, without me watching it?
- The boring, reversible parts run unattended — reading, sorting, drafting, filing — because that is the whole point. But anything that leaves the building — a message sent, a price quoted, something published — stops and asks you first. That is a deliberate choice, not a limitation: you never want to babysit the reversible work, and you never want to be cut out of the consequential kind. The vendors who promised fully hands-off autonomy are the ones whose customers quietly turned it back off.
- Who decides what needs my sign-off — and can I move that line?
- You do. When it is built, we set together exactly which actions stop and wait for you — usually anything that reaches a customer or moves money — and which ones just run. That line is not welded shut: as you learn to trust it you can let more through, or tighten it back up if something ever feels off. It is your process; the machine asks where you tell it to ask.
- What does an automation actually look like?
- Watch the demos above — each one is a real agent killing a real misery on dummy data. Yours would be built the same way, scoped to your process from the Diagnostic.
- How long does it take?
- The Diagnostic runs over roughly 1–2 weeks and asks for about 4–6 hours of your team's time in total — a kickoff, a couple of process interviews, and the wrap presentation. The rest of the analysis happens on my own time between sessions, so it fits around a normal working week. The build that follows is scoped and quoted from the Diagnostic, so you get a real timeline before you commit to it.
- Does it work with Moloni, PHC, Primavera or InvoiceXpress?
- Usually, yes — those are the tools most of you already run, and they connect through their APIs or their exports. That is the normal case, not a special project. What I will not do is promise it blind: the Diagnostic confirms exactly what each system can hand over before anyone quotes a build on top of it.
- What if my process changes after the build?
- That is what Care is for. Small shifts — a tweak, a new field, a rule that moved — are its bread and butter, and Care Standard carries up to 4 hours a month of build time for exactly that. A bigger reshape is a new scoped project, quoted honestly — not smuggled in as a 'fix'.
- Can I start smaller?
- Yes — the Workshop. A half-day AI-literacy session for your team on your real process, standalone at 1,200 EUR. No Diagnostic, no strings — just your people getting fluent enough to see what is worth automating. It doubles as a cheap look at how I work before you commit to anything bigger.